At Paytrim it is important to us that you are satisfied with our services, products, and our customer service. If a situation where to occur where we where to mot meet your expectation, we would like you to contact us and let our know. As a first step, we ask you to contact our support team for assistance with your issue. You can reach us either by email at, or through phone at 010-7500990.

If you still are not satisfied after initial contact, you have the option to contact our Complaint Officer directly. Please email our written complaint to or send us a letter addressed to:

Paytrim AB
Linnégatan 87 B
115 23 Stockholm

Guidance beyond Paytrim

If you want to contact an independent party, we refer you to your local authority's consumer adviser. They work in close contact with the Swedish Consumer Agency and contact information can be found on the Agency's website.

If you wish to have your case reviewed externally, you can make a written complaint to the Swedish Complaints Board (Allmänna Reklamationsnämnden).